What Claude can't do, and what to use instead

Claude reads text, images and documents and writes text back, so any job that ends in a video, photo or voice file needs another tool for that last step. Here is the map of what it can and can't do, the tool to use for every gap, and a prompt that checks your job before you start, ready to copy.

Claude

If you searched "can Claude edit videos", the straight answer is no, not in a normal chat, because video is not a file type Claude accepts. It can still plan the edit, pick your best minute from a transcript and write the captions, and the table below gives that same kind of answer, with the tool to use instead, for every job people keep asking about.

Checked on 11 September 2026 against Anthropic's own help pages, which change often. Every row links to its source so you can check it again yourself.

Claude can read text, images and documents, create Word, Excel, PowerPoint and PDF files, search the web, remember you and act through connected apps, but it cannot generate photos, video, voice or music, edit video in a chat, transcribe an audio file or make a phone call.

What Claude can and can't do

"Can" means it works in a normal chat. "Partly" means it works with a connector (a link to another app that you switch on), Claude Code, Cowork (in the desktop app, on paid plans) or some setup. "Paid only" means a paid plan, and Pro is $17 a month billed annually or $20 monthly. On a phone, swipe the table sideways.

The jobCan Claude?What Anthropic saysUse this instead
Make things
Make a photo or illustrationCan'tThe help page says Claude does not generate photos or illustrations the way image tools do. Claude Design, in beta on Pro and up, does not make photos either. Help pageAdobe Firefly, which has a free tier with a limited number of generations a day
Make a chart, diagram or interactive visualCan (beta)Custom visuals are in beta for all users and save as .svg or .html files. Help pageNothing, ask in the chat. For a small tool you can keep, see Claude Artifacts
Edit your own photosPartlyOn its own Claude only views and describes images. The Adobe for creativity connector adds colour and lighting fixes, background removal or blur, and expand or crop, with an Adobe sign-in. Connector pageThat Adobe connector, or the Canva connector for Canva designs (Canva sign-in)
Make a video from scratchCan'tEvery current model gives text out. Models pageGoogle Flow or Adobe Firefly
Edit a video you filmedCan't in chatVideo is not on the list of files you can upload to a chat. The Adobe connector and Claude Code can take on parts of it with setup. Upload pageDescript, which edits video by editing the transcript and has a free plan
Make a voice-over or musicCan'tText out only, same models page. Models pageElevenLabs for voice, Suno for music (free tier, up to 10 songs a day)
Create a Word, Excel, PowerPoint or PDF fileCanAll plans. Switch on "Code execution and file creation" in Settings, then Capabilities. Files up to 30MB. Help pageNothing needed
Run codeCanIt runs in a sandbox (a sealed-off space), under the same setting as file creation. Help pageNothing needed
Read and remember
Read files you uploadCan, with limitsIn a chat: up to 500MB a file, 20 files a chat, and PDFs up to 1,000 pages, with pictures and charts read on PDFs up to 100 pages. In a Project, a workspace that keeps files across chats: 30MB a file. Upload pageFor files on your computer, Cowork in the desktop app reads and writes folders you connect, on paid plans. Cowork page
Transcribe an audio or video recordingCan'tThe upload page lists documents (PDF, Word, CSV, text, spreadsheets and a few more) and images (JPEG, PNG, GIF, WebP). Audio and video are not on it. Upload pageMacWhisper on a Mac (free tier, runs on your laptop; Pro was a €64 one-time purchase on 11 September 2026) or Descript, then paste the transcript into Claude
Talk to it out loudCan (beta)Voice mode is in beta on all plans, on mobile, desktop and web. Fable is not available in it. Help pageNothing needed. More in talking to AI
Search the webCanOn the free plan too. Press + at the bottom left of the chat, then Web search, and answers come with citations. Help pageNothing needed
Know this week's news without searchingCan'tEach model stops learning at a cutoff: Fable 5.1 in June 2026, Opus 5 in May 2026, Sonnet 5 in January 2026, Haiku 4.5 in February 2025. Models pageSwitch on web search for anything newer
Remember you across chatsCanMemory is on by default for Free, Pro and Max. Searching your past chats is paid plans only. It lives in Settings, then Memory. Help pageNothing needed. More in making Claude remember you
Act for you
Connect to your other appsCanConnectors are included on the free plan. Connectors pageNothing needed
Send an email or book a meetingPartlyWith the Google Workspace connectors, Gmail can send, reply and forward, and asks your permission before sending by default. Calendar can create and update events. Help pageNothing needed once connected
Post to social media for youCan'tNo Anthropic help page covers it.Post it yourself, with Claude writing the caption
Run a job on a schedulePaid onlyScheduled tasks in Cowork are on all paid plans and run even when your computer is asleep. There is no reminders feature. Help pageYour phone's reminders app for simple nudges
Click around your browser or computerPaid only (beta)Claude in Chrome is on all paid plans, Chrome only, not on mobile. Chrome page. Computer use in Cowork is a beta for Pro and Max, on Mac and Windows, with the desktop app open, and its page warns against using it for financial, legal or medical tasks. Computer use pageDo the clicks yourself for anything with money, law or health in it
Make a phone callCan'tNo Anthropic help page covers it.No verified option found

Why the answer is so often no

Anthropic's models page puts the rule in one line, and most of the can't column follows from it. A video, a voice file or a photo is something other than text, so Claude can describe it, plan it and script it, and making or changing the actual file needs a connector, Claude Code (the version that works on files on your computer) or a different tool.

Kristofer Palmvik's write-up from 4 May 2026, Claude knows FFmpeg, but it has no idea where the video is, shows what that looks like up close. He built a small add-on (an MCP server, which lets Claude run another program) that connected Claude Desktop to FFmpeg, a free video tool, and Claude wrote correct commands and got his crossfades right first time. What it got wrong, in every session, was where the files actually were: in his words, its understanding of where it was running "was not correct". Claude knows how editing works, and it has no hands on your footage until a tool gives it some. His setup is a developer's project, so take the lesson from it and use Descript for your first edit.

If you want the technical route later, video-use on GitHub pairs Claude Code with FFmpeg and needs an ElevenLabs key, and its own README is upfront that the model never actually watches the footage. Charlie Hills wrote on his Substack in May 2026 that he hands edits to Claude Code and still cuts the raw footage himself first, with each render taking 10 to 30 minutes. Both are worth reading once the basics feel easy.

When it says can't, split the job

  1. Give Claude the thinking part first. The script, the shot list, the caption wording, the brief for the image. That is text out, which is what Claude does best, so the hard decisions are made before you open another app.
  2. Hand the file part to the tool in the table. Descript for the cut, Firefly for the picture, ElevenLabs for the voice. Each one is built for that single kind of file, so it does the part Claude cannot touch in a chat.
  3. Bring the words back to Claude. Run your recording through MacWhisper or Descript and paste the transcript into the chat. Once your video is words on a page, Claude can find your best 60 seconds, tighten the captions and write the post that goes with it. Ask for the first and last line of each stretch, never the times: unless your transcript has timestamps, Claude can only guess where a moment sits, and you can find quoted words in Descript by searching for them.
  4. Know the three combos that work. For a reel, MacWhisper or Descript makes the transcript, Claude picks the stretch, you cut it in Descript, and Claude writes the captions and the post. For a picture, Claude writes the image prompt (subject, setting, light, framing) and you paste it into Firefly, unless it is a chart or diagram, which Claude builds in the chat. For a voice-over, Claude writes the script at speaking length and you record it on your phone or paste it into ElevenLabs.

Where the line is

  • Some rows depend on your plan and your app. The website, the desktop app and the phone app do different things, and paid-only rows stay closed on the free plan. Before you rely on a row for real work, open its linked page and look for your plan's name.
  • Claude can be wrong about itself. Ask it "can you do this?" cold and it may say yes to something your plan or app does not have. The prompt below makes it check first and say "check this in your settings" when it is unsure.

The "Can Claude do this?" prompt

Paste this into a new chat before you start a job, and fill in the parts (the last one is optional). Claude restates the job, asks for your plan and app if you left them out, gives each part of the job a can, partly, can't or check-first verdict, names who does the parts it cannot, and ends by flagging the line it is least sure about. It works on the free plan.

PromptCan Claude do this?
You are my straight-talking capability checker: the friend who has tried every AI app and tells me before I start whether I am about to waste an evening. You know that what Claude can do depends on my plan, my app and what is switched on, and that your own memory of Claude's features may be out of date, so you check before you promise. A clear no in the first minute saves me an hour of back and forth. Never soften a no into a maybe, and never round a maybe up to a yes.

THE JOB I WANT DONE
[Describe the finished thing you want to be holding at the end: what goes in, what comes out, and where it ends up. "Help with my video" and "turn my 20-minute Zoom recording into a 60-second reel with captions for Instagram" get very different answers, so be that specific. For example: I have 40 holiday photos and want the five best, with the backgrounds cleaned up, for a printed album. Or: a one-page flyer for my school bake sale that I can print at home tonight.]

WHAT I HAVE TO START WITH
[The actual files and material, with the file type if you know it, because the file type is often the whole answer. Say how long or how big, roughly. For example: an MP4 video on my laptop, about 20 minutes, and no transcript. Or: three photos from my phone and a Word document with the wording already written.]

WHERE I AM USING YOU
[Your plan and the app, because some things only work on a paid plan, in the desktop app, or with a connector switched on. Write "not sure" if you do not know and I will tell you how to check. For example: free plan, on the claude.ai website on my laptop. Or: Pro plan, Claude desktop app on a Mac, with Gmail connected.]

WHAT I AM HAPPY TO USE OR PAY FOR
[Whether another app is fine, and your limit on money and effort. For example: happy to download one free app, not paying for anything this month, and I have never edited a video. Or: I already pay for Canva and want to stay in it if I can.]

WHAT I HAVE TRIED SO FAR
[Anything you or another chat already tried, and what happened, because a failed attempt often shows exactly where the wall is. Delete this part for a fresh job. For example: I tried to drag the MP4 into the chat and it would not attach. Or: another chat said it would remind me on Friday and nothing happened.]

BEFORE YOU ANSWER, work through these four steps in order.

1. CHECK YOU HAVE THE JOB RIGHT. Restate the job in one sentence as the finished thing I will be holding. Break it into its parts, the way a person doing it would (for a reel: make a transcript, pick the best moment, cut the video, add captions, export, write the post). If WHERE I AM USING YOU is blank or "not sure", or any missing detail would flip your answer, ask me up to three short questions with options to pick from ("free or paid plan?", "website, desktop app or phone?"), then stop and wait for my reply. Never guess my plan.

2. WEIGH EACH PART AGAINST WHAT YOU CAN DO HERE. Before any verdict, look at what you can actually use in this chat right now, such as web search, file creation or a connected app. Only those count as proof. Your memory of Claude's features may be out of date, so treat it as weaker evidence than what this chat shows. Give every part one of four verdicts.
CAN: you can do it in this chat now, with what is already switched on.
PARTLY: you can do it only after I switch something on, connect an app, move to Cowork or Claude Code, or pay for a plan, and you name which one.
CAN'T: you cannot do it on this plan and app, even with a setting switched on.
CHECK FIRST: it depends on a setting, plan or beta you cannot confirm from here. Say "check this in your settings", tell me what to look for, and give me the route that works if the answer is no.
Work from the rule that in a normal chat you take text and images in and give text out, plus Word, Excel, PowerPoint and PDF files when file creation is on. If web search is on and a part hangs on a paid, beta or new feature, search support.claude.com before you give the verdict and tell me what the page said. Never act as if you can see my laptop, my phone, my Drive or my inbox unless a tool in this chat gives you that.

WHERE THINGS LIVE (checked 11 September 2026, may have moved since)
- Web search: the + button at the bottom left of the chat, then Web search.
- Word, Excel, PowerPoint and PDF files, and running code: Settings, then Capabilities, then "Code execution and file creation".
- Memory: Settings, then Memory.
For anything else, say "check this in your settings" and point me to support.claude.com. Only describe a menu that is on this list or that you found on that site in this chat.

3. GIVE ME THE VERDICT AND THE HANDOFF.
- If every part is CAN, say so in one line and ask if I want you to start now.
- If a part is PARTLY, tell me exactly what I would need to switch on or connect, and whether it needs a paid plan, then ask whether I want to set it up or take the other route.
- If a part is CAN'T, name the kind of tool that does it (a video editor that edits by transcript, an image generator, a transcription app, a voice generator). If I named a tool I already use, check whether it fits. Then list what you can still do around that part: write the script, pick the best stretch from a transcript, draft the captions, or write the exact prompt I paste into the other tool.
- If the only route is a paid plan, say which feature needs it, put the free route next to it even if it is slower, and tell me to check claude.com/pricing before I pay. Never quote a price from memory.

THE JOBS PEOPLE MOST OFTEN GET WRONG (use these when they apply)
- VIDEO. Cutting, trimming, putting captions on the picture and exporting are CAN'T in a chat, because video is not a file type you can take in here. If I have a transcript, work from it to pick moments and write captions. If I do not, tell me a transcription app makes one and to paste it back in.
- IMAGES. Generating a photo or an illustration is CAN'T. A chart, a diagram or a simple interactive visual is CAN. Editing my own photo is PARTLY, only with an image-editing connector. For anything I need generated, write me the exact prompt to paste into an image generator.
- AUDIO. Making a voice-over, music or a podcast file is CAN'T, but writing the script and the brief is CAN. Transcribing my recording is CAN'T in a chat, so send me to a transcription app first.
- SENDING, POSTING, SCHEDULING. Email and calendar are PARTLY, only with a connector, and you show me the draft and wait for my yes before anything sends. Posting to social media is CAN'T, so write the post and tell me I publish it myself. Anything on a timer is PARTLY, paid plans only, through Cowork. Reminders go on my phone.
- ANYTHING RECENT. If the job depends on this week's news, prices or opening hours, tell me to switch on web search or say plainly you cannot know.
- MY FILES. If I upload them, CAN, within the chat limits (500MB a file, 20 files a chat, PDFs up to 1,000 pages, with pictures and charts read on PDFs up to 100 pages, checked 11 September 2026). If they sit on my computer and I am on the website, it is PARTLY: I upload them, or I use Cowork in the desktop app on a paid plan.
- THINGS YOU SAID YOU WOULD DO. If I paste a reply where you or another chat promised to remind me, send, post, watch my video or keep working after I close the chat, check each promise against this chat. If nothing here can carry it out, tell me plainly it will not happen and give me the route that will, such as my phone's reminders.
- STAND-INS. If you offer a workaround, such as an SVG drawing in place of an illustration or a script I run somewhere else, call it a stand-in and say what it can and cannot do. Never give me a file or download link you did not actually create in this chat.
- CLICKING AROUND FOR ME. Using my browser or computer is PARTLY, paid plans only, in beta. If the job touches money, legal papers or health, tell me to do those clicks myself, because Anthropic's own page warns against it.
- PHONE CALLS. CAN'T. Write the script for me to read from, and do not suggest an app to make the call.

4. CHECK YOURSELF BEFORE YOU SEND. Reread your answer. Remove any claim that you can do something you are not sure you can do on my plan and my app. Never state another tool's price, free allowance or plan limits from memory: name it as a suggestion and tell me to check its site. Invent nothing, no feature names, menus or settings you cannot vouch for; leave a [gap] and tell me what to check. End with one line naming the part of your answer you are least sure about.

HOW TO LAY OUT YOUR ANSWER
Start with one verdict for the whole job: CAN, PARTLY, CAN'T or CHECK FIRST. Then list each part with its verdict and who does it. Then the plan, numbered, in order, with "me" or "you" at the start of each step. Keep it to one screen, in plain UK English.

If the parts above are filled in, start with step 1 now. If any are still in brackets, ask me for the missing ones one at a time and wait.

Here it is filled in for the video job from the top of this page, so you can see how much detail to give. Swap in your own job and send.

PromptThe same prompt, filled in
You are my straight-talking capability checker: the friend who has tried every AI app and tells me before I start whether I am about to waste an evening. You know that what Claude can do depends on my plan, my app and what is switched on, and that your own memory of Claude's features may be out of date, so you check before you promise. A clear no in the first minute saves me an hour of back and forth. Never soften a no into a maybe, and never round a maybe up to a yes.

THE JOB I WANT DONE
Turn my 20-minute Zoom recording of a talk I gave to my local business network into one 60-second vertical reel for Instagram, with captions on screen, ready to post on Friday.

WHAT I HAVE TO START WITH
The Zoom recording as an MP4 file on my laptop, about 20 minutes long. No transcript yet. I roughly remember the part about pricing landed best.

WHERE I AM USING YOU
Free plan, on the claude.ai website, on a MacBook.

WHAT I AM HAPPY TO USE OR PAY FOR
Happy to download one free app. Not paying for anything this month. I have never edited a video before, so the simplest route wins.

WHAT I HAVE TRIED SO FAR
I tried to drag the MP4 into the chat and it would not attach.

BEFORE YOU ANSWER, work through these four steps in order.

1. CHECK YOU HAVE THE JOB RIGHT. Restate the job in one sentence as the finished thing I will be holding. Break it into its parts, the way a person doing it would (for a reel: make a transcript, pick the best moment, cut the video, add captions, export, write the post). If WHERE I AM USING YOU is blank or "not sure", or any missing detail would flip your answer, ask me up to three short questions with options to pick from ("free or paid plan?", "website, desktop app or phone?"), then stop and wait for my reply. Never guess my plan.

2. WEIGH EACH PART AGAINST WHAT YOU CAN DO HERE. Before any verdict, look at what you can actually use in this chat right now, such as web search, file creation or a connected app. Only those count as proof. Your memory of Claude's features may be out of date, so treat it as weaker evidence than what this chat shows. Give every part one of four verdicts.
CAN: you can do it in this chat now, with what is already switched on.
PARTLY: you can do it only after I switch something on, connect an app, move to Cowork or Claude Code, or pay for a plan, and you name which one.
CAN'T: you cannot do it on this plan and app, even with a setting switched on.
CHECK FIRST: it depends on a setting, plan or beta you cannot confirm from here. Say "check this in your settings", tell me what to look for, and give me the route that works if the answer is no.
Work from the rule that in a normal chat you take text and images in and give text out, plus Word, Excel, PowerPoint and PDF files when file creation is on. If web search is on and a part hangs on a paid, beta or new feature, search support.claude.com before you give the verdict and tell me what the page said. Never act as if you can see my laptop, my phone, my Drive or my inbox unless a tool in this chat gives you that.

WHERE THINGS LIVE (checked 11 September 2026, may have moved since)
- Web search: the + button at the bottom left of the chat, then Web search.
- Word, Excel, PowerPoint and PDF files, and running code: Settings, then Capabilities, then "Code execution and file creation".
- Memory: Settings, then Memory.
For anything else, say "check this in your settings" and point me to support.claude.com. Only describe a menu that is on this list or that you found on that site in this chat.

3. GIVE ME THE VERDICT AND THE HANDOFF.
- If every part is CAN, say so in one line and ask if I want you to start now.
- If a part is PARTLY, tell me exactly what I would need to switch on or connect, and whether it needs a paid plan, then ask whether I want to set it up or take the other route.
- If a part is CAN'T, name the kind of tool that does it (a video editor that edits by transcript, an image generator, a transcription app, a voice generator). If I named a tool I already use, check whether it fits. Then list what you can still do around that part: write the script, pick the best stretch from a transcript, draft the captions, or write the exact prompt I paste into the other tool.
- If the only route is a paid plan, say which feature needs it, put the free route next to it even if it is slower, and tell me to check claude.com/pricing before I pay. Never quote a price from memory.

THE JOBS PEOPLE MOST OFTEN GET WRONG (use these when they apply)
- VIDEO. Cutting, trimming, putting captions on the picture and exporting are CAN'T in a chat, because video is not a file type you can take in here. If I have a transcript, work from it to pick moments and write captions. If I do not, tell me a transcription app makes one and to paste it back in.
- IMAGES. Generating a photo or an illustration is CAN'T. A chart, a diagram or a simple interactive visual is CAN. Editing my own photo is PARTLY, only with an image-editing connector. For anything I need generated, write me the exact prompt to paste into an image generator.
- AUDIO. Making a voice-over, music or a podcast file is CAN'T, but writing the script and the brief is CAN. Transcribing my recording is CAN'T in a chat, so send me to a transcription app first.
- SENDING, POSTING, SCHEDULING. Email and calendar are PARTLY, only with a connector, and you show me the draft and wait for my yes before anything sends. Posting to social media is CAN'T, so write the post and tell me I publish it myself. Anything on a timer is PARTLY, paid plans only, through Cowork. Reminders go on my phone.
- ANYTHING RECENT. If the job depends on this week's news, prices or opening hours, tell me to switch on web search or say plainly you cannot know.
- MY FILES. If I upload them, CAN, within the chat limits (500MB a file, 20 files a chat, PDFs up to 1,000 pages, with pictures and charts read on PDFs up to 100 pages, checked 11 September 2026). If they sit on my computer and I am on the website, it is PARTLY: I upload them, or I use Cowork in the desktop app on a paid plan.
- THINGS YOU SAID YOU WOULD DO. If I paste a reply where you or another chat promised to remind me, send, post, watch my video or keep working after I close the chat, check each promise against this chat. If nothing here can carry it out, tell me plainly it will not happen and give me the route that will, such as my phone's reminders.
- STAND-INS. If you offer a workaround, such as an SVG drawing in place of an illustration or a script I run somewhere else, call it a stand-in and say what it can and cannot do. Never give me a file or download link you did not actually create in this chat.
- CLICKING AROUND FOR ME. Using my browser or computer is PARTLY, paid plans only, in beta. If the job touches money, legal papers or health, tell me to do those clicks myself, because Anthropic's own page warns against it.
- PHONE CALLS. CAN'T. Write the script for me to read from, and do not suggest an app to make the call.

4. CHECK YOURSELF BEFORE YOU SEND. Reread your answer. Remove any claim that you can do something you are not sure you can do on my plan and my app. Never state another tool's price, free allowance or plan limits from memory: name it as a suggestion and tell me to check its site. Invent nothing, no feature names, menus or settings you cannot vouch for; leave a [gap] and tell me what to check. End with one line naming the part of your answer you are least sure about.

HOW TO LAY OUT YOUR ANSWER
Start with one verdict for the whole job: CAN, PARTLY, CAN'T or CHECK FIRST. Then list each part with its verdict and who does it. Then the plan, numbered, in order, with "me" or "you" at the start of each step. Keep it to one screen, in plain UK English.

If the parts above are filled in, start with step 1 now. If any are still in brackets, ask me for the missing ones one at a time and wait.

And this is the shape of answer to expect back, written out here to show the format. The wording will differ each time, but the verdict, the split and the least-sure line should all be there.

VERDICT: CAN'T in full here. I can do three of the six parts, and a free app does the rest.

The parts
- Make a transcript of the MP4: CAN'T in this chat. Video is not a file type I can take in, which is why your MP4 would not attach. A transcription app does it.
- Pick the best 60 seconds: CAN, once you paste the transcript here.
- Cut the video down to that stretch: CAN'T in this chat. A video editor that edits by transcript does it.
- Write the on-screen captions: CAN.
- Put the captions on the video and export it: CAN'T in this chat. Same video editor.
- Write the Instagram post: CAN. You publish it yourself.

The plan
1. You: make a transcript of the MP4 in a free transcription app, and paste the text here.
2. Me: give you the three strongest 60-second stretches, with the first and last line of each, starting with the pricing part.
3. You: pick one.
4. Me: write the captions for it, one short line at a time.
5. You: in the video editor, cut to those lines, add the captions and export.
6. Me: write the post to go with it.

Least sure, CHECK FIRST: whether the free plan of the editor you pick exports a vertical video without a watermark. [check its pricing page before you start]

Try it on the job you were about to start

Open a new chat, paste the prompt, and describe the job that brought you here. Within a couple of minutes you will know which parts Claude does, which app does the rest and whether your plan covers it, before you have spent an evening finding out the slow way.

New to Claude altogether? Your first hour with Claude covers the five moves that make it useful from the start.

A few quick questions

Can Claude edit videos?

Not in a normal chat, because video is not one of the file types you can upload. Claude can plan the edit, pick the best moments from a transcript and write your captions, and a tool like Descript, which edits video by editing the transcript and has a free plan, does the cutting.

Can Claude make images?

Anthropic's help page says Claude does not generate photos or illustrations the way image tools do. It can build charts, diagrams and interactive visuals, and for pictures a tool like Adobe Firefly, which has a free tier, is the one to use.

Can Claude transcribe audio or video?

Not from an uploaded file, since audio and video are not on the list of formats Claude accepts in a chat. Transcribe it first with an app like MacWhisper on a Mac, or Descript, then paste the text into Claude to summarise or edit.